ISO 10002: 2004

ISO 10002: 2004 Customer Satisfaction, Complaints Standard

ISO 10002: 2004

The complaint is an expression of dissatisfaction expected or to be answered by an explicit or implicit response to an organization about the products or complaints process itself.

Holding an organization's existing customer is at least four times more costly than buying new customers. Constantly losing clients, they work hard to repair their damaged reputation.

In today's competitive environment, innovations in products and services lead to a redefinition of established performance levels. A good Complaint Management System is one of the key requirements for successful businesses to manage their customers' needs and protect their brands.

The standard of guidance for implementing the Customer Satisfaction standard, ISO 10002: 2004 Complaint Management System, helps organizations identify, manage and understand how their customers can handle their complaints successfully.

This standard specifies the key requirements of successfully handling customer complaints and includes complaint management audits to help you deal with customer dissatisfaction in your business.

Who does it concern?
ISO 10002 concerns all organizations that wish to provide services beyond the expectations of customers. Moving beyond customer expectations is a general requirement of any type and size of business, whether it be private, public or voluntary sectors.

Why choose us?
This is how you can use the benefits of your complaints management system to the fullest, helping you to turn your customers' complaints into an opportunity to gain an advantage to outperform your competitors.

There are several benefits of implementing and documenting our customer complaints management system
Keeping your customers at hand. By increasing the management system, you increase your ability to protect your customers' loyalty.

Brand reputation
Implementing and documenting your grievance management system shows that you have a real commitment to satisfy your customers and that you are already in the process of evaluating, analyzing and reviewing complaints.

Operation activity
Application and certification provide a consistent approach to addressing customer queries, allowing you to identify trends, eliminate complaints and improve your organization's operations.

It encourages your employees to develop their ability to work with customers while helping them adopt a customer-centric approach to addressing complaints.

Flexibility
This standard complies with the ISO 9001 Quality Management System and helps you add value and value to your organization's value. ISO 10002 - Annex A is also a guide for small businesses.

It prepares the basis for the continuous review and analysis of the complaints review process, the resolution of the complaints and where they can be improved.

ISO 10002: 2004 Customer Satisfaction, Complaints Standard
ISO 10002: 2004;
The complaint is an expression of dissatisfaction expected or to be answered by an explicit or implicit response to an organization about the products or complaints process itself.


Holding an organization's existing customer is at least four times more costly than buying new customers. Continuous loss of customer organizations to make efforts to repair the damaged reputation. In today's competitive environment, innovations in product and service leads to redefinition of established performance levels.

Good Complaint
The Management System is one of the key requirements for successful businesses to manage their customers' needs and protect their brands.

The standard of guidance for implementing the Customer Satisfaction standard, ISO 10002: 2004 Complaint Management System, helps organizations identify, manage and understand how their customers can address their complaints successfully.

This standard specifies the key requirements for successfully handling customer complaints and includes complaint management audits to help you deal with customer dissatisfaction in your business.
Concern?

ISO 10002 concerns all organizations that wish to provide services beyond the expectations of customers.

Moving beyond customer expectations is a general requirement of any type and size of business, whether it be private, public or voluntary sectors.

This is how you can use the benefits of your complaint management system to make it possible for you to turn your customers' complaints into an opportunity to gain an advantage to outperform your competitors.
we help.

There are several benefits to implementing and documenting our customer complaints management system:
Keeping your customers at your disposal By adopting the management system, you increase your ability to protect your customers' loyalty.

Brand reputation
Implementing and documenting your complaint management system is already in place to ensure that your stakeholders have a real commitment to satisfy your customers and to evaluate, analyze and review complaints.
indicates that you have transactions.


Transaction activityApplication and certification provide a consistent approach to addressing customer queries, allowing you to define trends, eliminate complaints and improve your organization's operations.

Improved internal communication and relationships

It encourages your employees to develop their ability to work with customers while helping them adopt a customer-centric approach to addressing complaints.

Flexibility
This standard is in compliance with the ISO 9001 Quality Management System and helps you add value to your organization's value and increase its effectiveness. ISO 10002 - Annex A is also a guide for small businesses.

Continuous Improvement
Continuous review and review of complaints resolution, resolution of complaints and improvement